ShopPop - Inbox

ShopPop provides various widget that look and feel native to your store. They only appear when you want and let your customers receive notifications without trouble.

Summary

ShopPop is an all-in-one conversational marketing platform for commerce, services, and brands. The application provides products as well as the opportunity to further your business and increase your company sales. It creates chat flows for messages where you and your company can automate a vast amount of sales. When people have a conversation through the automatic ‘bot’ on Facebook, all the data is automatically saved so it can be looked upon at a later date. This application can reveal the possibilities and opportunities your company can take to further your business.

Inbox can be used for both Live Chat Support and also filters out chat marketing campaigns. Inbox enables you to reduce your customer handling time by automating your responses and FAQs.

Wireframing

Prototyping

UI Design

UX Design

Interaction Design

Challenge

I AM POP had a clear goal: which was to create a new inbox for all conversations. To make this possible, there was a need for a good looking and user-friendly Inbox design.

Ux research

Inboxes and Competitors

I spent a lot of time researching I AM POP’s competitors, as well as studying other generic inbox applications. I did this to create a showcase of evidence I found which would support a new and unique inbox, which appeared different from the pre-existing inbox applications. Below, you can view the showcase of the research I completed.

Design System

Excisting Components

All the conversations flow through Messenger. This also means that all the Messenger components must be displayed as the most recent Messenger components and what fits with I AM POP. I have included a showcase of the several Messenger components.

Inbox Messenger Components

User Interface

Inbox in Action

With all the information and research I had collected and received - I began designing the desktop-friendly version of the ShopPop Inbox. After designing multiple versions, the design below was the particular one we ended up with. This specific design coordinates with the pre-existing system with a lot of new design components that give a clear overview of doing your customer support or running campaigns.

Inbox Feature

Filter Conversations

Shoppop Inbox is the broadest Inbox as in the variety in conversations. You can create segments, channels, a ton of campaigns, doing your customer support, and so on. Every conversation will be shown in the inbox. So it is really important that you find the right conversion that you are looking for. With this filter can you filter on everything you want.

Responsiveness

Mobile version

Mobile devices are widely used. I recognised that other customer support apps struggled with making their applications mobile-user friendly. We recognised this fault in other applications and continued to design this Inbox to be mobile-user friendly. It is one of the first customer service inboxes which supports mobile use.

Interactions

Make it feel good

To complete the Inbox experience, we developed user interactions. Not only does this continue to make the application user friendly, but it also makes it visually appealing.